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firmware updates..

lenoir
Investigator
Investigator

I got last months security patch on the first of October..  this months has gone live.   Tried a few times says it wasn't available.  Luckily I have a dual sim so my phone is unlocked. I took out my ee sim out and put  my Vodafone in sim slot one. Guess what I got this months update... what's going EE, I know you don't have the severs capable of holding that sort of data. Something is defo a miss.. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@lenoir   The updates don’t come come EE they come from the device manufacturer but EE has to approve them before they inform the manufacturer to push them out.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Shouldnt Take a month tho. But thank you for your answer.