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Community Activity
No broadband
It has now been nearly 72 hours without broadband service, with no clear communication or updates provided. The app states the issue would be resolved by 17:12, yet it's now 23:53, and the service is still down. While I understand technical issues ca...
Extra recordable box
Recently moved from BT TV to EETV..Initially l have been clearly told that will get 2 recordable pro tv box but received 1 recordable 1 mini box. Repeatedly talk to the customer service department and each time have been given different information i...
Chatbot not working
I have been trying to purchase the 120gb pay as you go pack from the chatbot, but after replying with “YES” it just stops and presents all the other packs again and again
UNBAR
Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on
mobile Broadband
EE have tried (on Friday) via screenshare to get me to approve a new 2 year contract.. I refused to press the approve button and hung up. Tonight, they just sent me a new contract mirroring the one I refused to approve. What do I do to make sure they...
Poor ethernet performance
Hi allI’ve noticed recently I get much higher speeds over WiFi than I do Ethernet which I find strange (tested with a 2.5gb port laptop, get about 600mbps max) . I’ve had a look at the technical log and it seems Ethernet port 2 seems to go up and the...
75 inch android smart tv
I'm a EE & BT customer could you please help me with trying to get a 6m75" android smart tv
Resolved! Sony D charges to my EE account not mine
I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...
Home Phone Adapter flashing red - Will not connect to homehub2
HiWe ordered a Home Phone Adapter after a letter we received about old phone lines not going to be used so we needed this adaptor to use home phonehowever when I press the WPS? button on side of homehub2 and then press and hold pair button on the pho...
Tips from EE's oldest customer
I've been with EE since they were T-Mobile and Top Tip is.......Leave and don't ever rely on EE for anything. I have a broadband connection and every single night, I have no internet access at all. The engineer said it's because I'm sharing it with 6...
