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ee sim card

davinaasa11
Visitor

I recently was given my sisters phone and I was making an apple Id on of the last steps was to send a 6 digit number to my phone but I wasn't receiving anything my sister then decided to call me from her phone but I was still not receiving anything I took out my sim and turned of my phone and I still could not receive anything .

as my sim card is a pay as you go I am not sure I have been put into hibernation as I have been "phone-less" for about 4 months and I haven't bought a pack since December 2019

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

EE's PAYG hibernation policy is detailed here 

 

December 2019 > August 2020 could well be getting close to the 273 day limit.

 

I would call EE C/S while there's a chance you're inside the limit. You may not be.

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

EE's PAYG hibernation policy is detailed here 

 

December 2019 > August 2020 could well be getting close to the 273 day limit.

 

I would call EE C/S while there's a chance you're inside the limit. You may not be.