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eSIM

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Himena
Investigator
Investigator

‎06-01-2021 07:29 PM

Hi,

 

I have a SIM free phone and now I got a SIM from EE. How can I make the SIM plan into an eSIM one?

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1 SOLUTION

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Christopher_G
EE Community Support Team
In response to Himena

‎07-01-2021 09:03 AM

Hi @Himena

 

Welcome to the community.

 

You should be able to order a replacement eSIM through your My EE account.

 

Chris 🙂

View solution in original post

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4 REPLIES 4
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Northerner
EE Community Star
EE Community Star

‎06-01-2021 07:44 PM

Hi @Himena 

 

The eSim is only available on EE pay monthly accounts. Is your account a pay monthly contract?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Himena
Investigator
Investigator
In response to Northerner

‎06-01-2021 08:10 PM

Yes, it's a pay monthly plan
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Himena
Investigator
Investigator
In response to Northerner

‎06-01-2021 08:10 PM

Yes, it's a pay monthly plan

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Christopher_G
EE Community Support Team
In response to Himena

‎07-01-2021 09:03 AM

Hi @Himena

 

Welcome to the community.

 

You should be able to order a replacement eSIM through your My EE account.

 

Chris 🙂

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