eSIM

Go to solution
Himena
Investigator
Investigator

‎06-01-2021 07:29 PM

Hi,

 

I have a SIM free phone and now I got a SIM from EE. How can I make the SIM plan into an eSIM one?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Christopher_G
EE Community Support Team
In response to Himena

‎07-01-2021 09:03 AM

Hi @Himena

 

Welcome to the community.

 

You should be able to order a replacement eSIM through your My EE account.

 

Chris 🙂

View solution in original post

0 Helpful
4 REPLIES 4
Go to solution
Northerner
EE Community Star
EE Community Star

‎06-01-2021 07:44 PM

Hi @Himena 

 

The eSim is only available on EE pay monthly accounts. Is your account a pay monthly contract?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Go to solution
Himena
Investigator
Investigator
In response to Northerner

‎06-01-2021 08:10 PM

Yes, it's a pay monthly plan
0 Helpful
Go to solution
Himena
Investigator
Investigator
In response to Northerner

‎06-01-2021 08:10 PM

Yes, it's a pay monthly plan

0 Helpful
Go to solution
Christopher_G
EE Community Support Team
In response to Himena

‎07-01-2021 09:03 AM

Hi @Himena

 

Welcome to the community.

 

You should be able to order a replacement eSIM through your My EE account.

 

Chris 🙂

0 Helpful