eSIM and Replacement Activation

[MickMan2018]

Good evening,

Somewhat foolishly I deleted my EE eSIM when I performed a factory reset on my iPhone.

As I no longer have access to my number to receive the one time SMS code I used the chat facility and explained what had happened to an agent.

They sent me out a replacement eSIM QR code yesterday, which I've received, but it's still asking me for my phone number to receive a code.

What do I need to do next please? Many thanks for any help and apologies for being immensely idiotic!

[Leanne_T]

Hi @MickMan2018

I am sorry to hear this, you will need a replacement SIM card and then request the eSIM. 

You can find out how to order a replacement SIM card on our Help page. 

Leanne.

[MickMan2018]

Thanks Leanne.

[Sanjeevgopal1]

It’s a rubbish process to send the activation code via text message when someone doesn’t have access to the phone itself (accidentally removed esim). Rather you should have an option to send to an email as well? Banks do that, mobile phone shouldn’t be more critical? Annoyed the hell out of me today and I am without connectivity at the moment. Chat support is rubbish! 

[Leanne_T]

Hi @Sanjeevgopal1

Thanks for coming to the community. 

If you have removed the eSIM and need a replacement, please give us a call on 0800 079 8586 from another phone. 

Thanks. 

Leanne.