double billed

[Yvonne-55]

Hi

I was billed on 3rd September for my normal £10 charge. 

I then upgraded to a different data plan that should be been activated at my next billing cycles (30 days later)

But on the 7th September I was billed again at the new rate of £15, however I can not use my additional minutes, text and data until 4th October.

Can someone explain why? as I know another £15 will come off my card on the 4th October also.

I understand you pay in advance but surely I should not have been charged the £15 until the 4t October.

Kind Regard's Yvonne 

[XRaySpeX]

When you upgraded to a different pack you would have bought the new pack in advance and it will be held pending until your current pack expires.

What does texting AL to 150 report exactly? 

[Yvonne-55]

Hi @XRaySpeX 

I understand about being billed in advance but my new package will not start until 4th October yet I have been charged on 7th September. 

You can bet they will charge me again on 4th October another £15 for October - November. 

Do you know anyway I can check this with EE Direct 

[Tee193]

I would call them. 

[Leanne_T]

Hi @Yvonne-55

Thanks for posting on the community. 

If you give us a call on 150, our Mobile Care team will get this checked for you 🙂

Leanne. 

[XRaySpeX]

Your credit is charged when you buy a pack, not when you start using it.