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deposit took but at end says errror

jlee92xxx
Visitor

‎23-11-2021 02:22 PM

hi , i placed order to add accesories to my exsisting account- paid £10 deposit via apple pay , it left my bank yet at the end it said error ,  so i then tried again using card instead of apple pay and it worked - got confirmation for this - my question is will the other £10 bounce back? 

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1 REPLY 1
Katie_B
EE Community Support Team

‎23-11-2021 04:38 PM

Hello @jlee93xxx. 

 

The confirmation you received was this an email?

 

When did you place the order?

 

Speak soon, 

 

Katie 🙂

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