data

[angelicasanchez]

my data refreshed on the 23rd of December and I've supposedly already used 43gb. My phone bill clearly shows I used on average in a month 12gb.

I would like to know why my data has magically disappeared.

[Jon_K]

Hi @angelicasanchez.

Welcome to the community.

Does it show that you've ran out of data in your My EE Account?

Are you still able to use data?

Did you buy an add-on last month?

Jon