Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

cusomer service lied

neilandrew1979
Contributor
Contributor

‎01-02-2021 08:57 PM

I spoke to 3 customer service representitives last week all saying different things.I was told if i upgrade early i would be offered a samsung watch.I was advised to trade in my phone (which i did) phoned them back and was told the offer expired on the 13th jan.(today 26th jan)I said it was only 10 minutes ago i only talked to your colleague and was told this was an error.So im now without phone,upgrade or promotional watch.Thanks very much EE.I will certainatly not be renewing my contract and warn others to do the same.

0 Helpful
4 REPLIES 4
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎01-02-2021 09:12 PM

While I regret you've had a bad experience with them. 

 

Have you tried to get in touch with them via Twitter/Facebook messenger?

0 Helpful
neilandrew1979
Contributor
Contributor
In response to Kirigaya_Kazuto

‎01-02-2021 09:28 PM

Hi i havent actualy just through there complaints department but im yet to
hear anything
0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to neilandrew1979

‎01-02-2021 09:39 PM

Best of luck and I hope you can at least get your phone back

 

The good news is, most calls are recorded, so hopefully they'll prove they were negligent in this case, or the reps and sales just have bad communication

0 Helpful
neilandrew1979
Contributor
Contributor
In response to Kirigaya_Kazuto

‎01-02-2021 09:48 PM

Thanks for your advise,it was just incompetance on EE behalf,i should have
expected it really.Thanks again.