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contract to PAYG

stevec4
Explorer

‎09-07-2020 08:25 AM

I cancelled my monthly contract is my phone locked as i want to go to PAYG

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎09-07-2020 08:28 AM

All EE phones are locked at purchase. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
stevec4
Explorer
In response to XRaySpeX

‎09-07-2020 08:36 AM

Even though my contract has been cancelled, can i still use my phone with EE PAYG

Steve

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to stevec4

‎09-07-2020 08:40 AM - edited ‎09-07-2020 08:42 AM

Yes. You don't need to get it unlocked to use an EE SIM, only for other networks.

 

It was the contract SIM and its number that's been cancelled, not the phone itself. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
stevec4
Explorer
In response to XRaySpeX

‎09-07-2020 08:46 AM

So the phone is ok ? But i need a new number and Sim to use it ?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to stevec4

‎09-07-2020 08:56 AM

Yes, you can get a free EE PAYG SIM from the EE online Shop. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
stevec4
Explorer
In response to XRaySpeX

‎09-07-2020 09:00 AM

X Ray , i have ordered a new sim , i suppose it will be quite easy to get going can i keep all my phone numbers that are on my phone ?

Steve

0 Helpful
Leanne_T
EE Community Support Team
In response to stevec4

‎09-07-2020 12:14 PM

Hi there @stevec4

 

Thanks for coming to the community.

 

What phone are you using?

 

Are you still using your pay monthly SIM card or has the contract now ended?

 

Speak soon 🙂

 

Leanne.

 

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to stevec4

‎09-07-2020 01:48 PM

Yes, as long they are on the phone & not on the old SIM. Look in your Contacts for how many are stored on Phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful