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01-07-2020 08:46 AM
I've received a new pay as you go sim and haven't unpacked it so far. I would like to change my plan from pay as you go to pay monthly, so I just ordered a pay monthly plan. Can I get a refund of the pay as you go pack and start the pay monthly plan immediately with current sim? Thank you
01-07-2020 10:09 AM
Hi @violet1111
Did you swap to Pay Monthly using the swap and move your number facility?
If you did, your existing PAYG credit is moved across with your number - the FAQs at the bottom of the page mention a few different queries, of which this is one.