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change from pay as you go to pay monthly

violet1111
Visitor

I've received a new pay as you go sim and haven't unpacked it so far. I would like to change my plan from pay as you go to pay monthly, so I just ordered a pay monthly plan. Can I get a refund of the pay as you go pack and start the pay monthly plan immediately with current sim? Thank you

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hi @violet1111 

 

Did you swap to Pay Monthly using the swap and move your number facility?

 

If you did, your existing PAYG credit is moved across with your number - the FAQs at the bottom of the page mention a few different queries, of which this is one.