The EE Community

Delivery Dispute and Helpless.

I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

Broadband modem location

So I’ve just moved into a new build property and the modem is installed in a downstairs cupboard… which means the router is now also in said cupboard. Problem I have with this is the house has three floors so the further up you go the less speed you ...

Clock setting on Tv and HD channels connection

I switched from BT to EE two days ago. I have a new Panasonic fly tv which I have set up. The first issue I have is with the clock display which doesn't sync with BMT, it is currently over 9 hours behind. The second issue is I am unable to get the li...

I want to add on data for one month only on device 07487252382

Smart WiFi plus

Hi guy's quick question if have the EE smart hub and smart WiFi plus both have solid aqua lights on both hub & wifi box just it's just not showing up on the EE app its telling me to set up smart WiFi plus I've tried to pair it again with the hub both...

Can’t access Apple services on home broadband

As the title really, about 3 months ago everyone at the address stopped being able to log in to any apple system, send messages via imessage or updates etc on any apple device. It works fine if I use a VPN, which is a pain. Also works fine on other W...

Refused a credit card because of EE

Furious with EE.Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my acc...

Scam calls

I have received over 40 scam calls in 4 weeks and 2 already today!  Every single one starts with…is that Laura smith! All of them are for vehicle emissions. They used to say it’s about my Range Rover VRN EK64 …i am sick and tired of this and the last...

HIHi SIP (communicator app) phone stopped working

My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...