broadband cuts out if use TV and Mobile

[J8ird]

if i have my tv on watching say netflix... then turn on internet on mobile , then the tv connection stops and i get "no internet" msg...then if i turn mobile internet off, tv returns.

same with the PC... I can only use one at a time if want connection.

So TV or PC or mobile for internet. router has all green lights. have done a TV/mob/router restet and still not working. Start a month ago.

So Im paying for BB that only now works 1 device at a time? what am I missing? TIA!

[J8ird]

@EE@EE  YOU'VE ASKED ME TO POST TO YOUR ATTENTION IF NOT RESOLVED 

[James_B]

Hi @J8ird,

Are you able to post the information @XRaySpeX requested so he can help?

Thanks

James