blacklist

[abedali]

I purchased the phone on Facebook, i even went to the seller's house, checked it out first, then paid. All was well for 2 days and then the phone no service. I have conversation included the name of the person and address, would this protect me from my phone being blacklisted  Alternatively as the seller live far from me and block me from Facebook, if I go pay to EE all money left on this person and remove the blacklist, I guess that person is reported as stolen and she paid it and get money and this not right for me and EE. 

saler name :xxxxxxx xxxxxxx xxxxx

address xxxxxxx xxxx xxx

door no:x

imei number of phone xxxxxxxxxxxxxxx

best whises

[mod edit: please do not post personal information on the public board. Thanks!]

[XRaySpeX]

@abedali : This is a common fraud where sellers sell a phone under contract & then stop paying EE for it. EE will only un-blacklist it for the original owner, not you.

[Chris_B]

@abedali   It’s not right for you.  The seller probably has insurance and made a claim on that insurance.  Your only option is to report this to the police as it is fraud. 

[abedali]

but this block by EE not by insurance, I don't want to remove it from the blacklist just want ee to do something to this fraud person this not right for me and your company, 

[XRaySpeX]

EE is probably already chasing the seller for what they owe. The fraud was upon you.

[abedali]

That's great i have full name and address if your company wants to do anything about this fraud, she says I get a new phone from EE that means report stolen and get a new one. but when I take it was fully working

[abedali]

could you please let me know what will happen if possible and what should i do for this phone?

[abedali]

this number only for ee number I'm not in EE, how to speak with customer services 

[James_B]

Hi @abedali,

Welcome to the EE Community.

Sorry, our Customer Care Team won't be able to discuss the original owners account with you for data protection reasons.

If you are unable to contact the original owner and the phone has been blacklisted, please report it to the police.

James

[XRaySpeX]

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.