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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2490 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15102 Views
  • 51 replies
  • 65 Helpful

Free screen protector

Hi, I've just read all questions and posts on the free case or screen protector. My add on says free case or protector.  Can a member of EE please answer the question of what is true and isn't.  I've never seen such misleading and confusing info in m...

Noodlz70 by Explorer
  • 1090 Views
  • 1 replies
  • 0 Helpful

Resolved! Crack screen

My daughters new phone came Friday iPhone SE today the dog knocked it off table it didn’t have cover on as had to order it and it has a small crack in the corner also don’t have insurance as never had any problems is there anything EE can do to help ...

Xanidoo by Visitor
  • 2009 Views
  • 1 replies
  • 2 Helpful

I pad air 10.9

How do you remove apps you have visited plz my old I pad had home button to double click this new 1 doesn’t 

mo70 by Visitor
  • 510 Views
  • 1 replies
  • 1 Helpful

Upgrade delivery not shown up

So I upgraded my device today and decided to choose the 6-8pm slot. Nothing has came, I've received no email from the delivery company, just a confirmation email from EE to confirm it was on its way. The tracking info isn't accepted on the delivery w...

Rumbum22 by Visitor
  • 709 Views
  • 6 replies
  • 2 Helpful

Resolved! Upgrading to a sim only plan

If I am upgrading from a pay monthly phone contract to a new sim only one, will I be sent a new sim or will the new contract be transferred onto the existing one that is already being used.   

Resolved! replacement sim for different phone

I have a pay as you go contract, using a phone with a larger sim card.  I now have an iphone which needs a very small sim card.  How do I get a replacement sim card with the same phone number and without losing the credit I have on the old one?

RSM34 by Explorer
  • 1748 Views
  • 4 replies
  • 6 Helpful

Pay monthly

Hello my name is ********* I desperately need a new sim card and ordered on Tuesday 12/01/21 but have not yet received one I got an email saying your sim is ready to go Can anyone help? Thanks:)   Email: *************   [mod edit: please don't post p...

libo1967 by Visitor
  • 431 Views
  • 1 replies
  • 1 Helpful

Resolved! VIEWING A REFUND FROM APPLE

How can I view my account in order to see if my refund from Apple has been processed please.

leila by Investigator
  • 1700 Views
  • 2 replies
  • 1 Helpful

Resolved! Watch Upgrade

So when I was in the window of having to pay a fee to upgrade my watch plan your upgrade worked absolutely fine. Now it's free for me to upgrade for past 2 days I'm getting the following below  Tomorrow I'll be ringing up to cancel the watch account ...

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BrendonH by Community Hero
  • 4311 Views
  • 23 replies
  • 0 Helpful

4G download speeds half the upload speeds

I have been using EE 4G broadband for about 4 years now (3 years under Virgin) and 1 year with EE direct. I live out in the countryside and can't get more than 1.5Mbps on phone line and originally via 4G used to be able to get 40Mbps down and 20 Mbps...

JB1919 by Visitor
  • 719 Views
  • 5 replies
  • 0 Helpful