The EE Community

EE 1.6 Upgrade

Can someone explain to me why there's still no upgrade option for existing customers to 1.6 Gbps broadband from 900mbps. I have been chasing this for almost a year now, spoken to many customer reps who told me a upgrade process should be in place by ...

Moving from BT to EE

Hi All I am concerned at my move from BT to EE as the phone call to upgrade to FTTP with BT went OK BUT the switch to EE has not gone through. The order was cancelled as no land line added. The EE order on line is not working as the system has not up...

I am trying to become a EE customer and getting concerned at how many calls and hours it takes and still stuck with an order that has not been cancelled as the EE/BT staff call handler forgot to add the landline.So far spent  a few hours Tues and Wed...

Changed phone

I have moved sim to newer iPhone from old one and the phone isn’t getting a signal at all 

It's impossible to add a US credit card - WHY?

The web page that allows me to enter a credit card will not permit me to enter card details for a US credit card. Please fix this.

Auto payments on PAYG

Can I ask when it comes to topping up with a debit card auto topping a subscription how well does it work for people?

Existing Friends and family discount

Hello,I'm have an existing 30% off friends and family on my current sim only plan and want to upgrade. At checkout, the discount changes to 50% off when I select a eligible plan - Sim only Unlimited Full Works (Discount Eligible Plan).  My question i...

EE TV app has stopped linking to my BT box

Since the latest EE TV app update, the app will not connect to my BT recordable TV box. I do not subscribe to any BT tv , but I was always able to select  freeview programs from the app and send the record request to the box remotely. Advice required...