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Trying to claim free samsung buds

Tomsqual
Explorer

‎14-03-2021 03:56 PM

I bought my phone s21 5g on February 27th and am now unable to claim any free gift from Samsung. The claim form for the previous promotion ended on February 28th and now a now promotion has started meaning I'm unable to claim for either promotion! Extremely disappointed considering I left my previous provider due to poor customer service over free gifts that I was unable to claim and now I'm going through the same issues all over again with ee 2 weeks after I have joined. Not a great start at all..

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎15-03-2021 08:13 AM

Hi @Tomsqual

 

Welcome to the community. 🙂

 

Which promotion did you see when you originally took out your contract with us? The claim period that ended on 28th February was for orders placed before 28th January.

 

Chris

0 Helpful
Tomsqual
Explorer
In response to Christopher_G

‎15-03-2021 09:26 AM

Hi Chris.

Oh sorry I bought my phone on 27.02.2021 so have missed out on it.

Is there no other promotion available for when I bought it?

Kind regards Tomy
0 Helpful
Christopher_G
EE Community Support Team
In response to Tomsqual

‎15-03-2021 09:47 AM

I'm not aware of any promotions that were running for the Samsung Galaxy S21 on that date, @Tomsqual.

 

Chris

0 Helpful