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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Order update?

Hi, I placed an order for an upgrade to an iPhone 12pro on 24th October (128gb Pacific Blue)...It stated state that dispatch was expected within 14 days.I know it isn’t quite yet 14 days, but I would have at least expected some sort of update (still ...

No confirmation email

Hi, I recently upgraded my phone via the new text message system yesterday night but I have received no confirmation email for it. How will I know when my phone will arrive? 

Laime123 by Investigator
  • 670 Views
  • 1 replies
  • 0 Helpful

Where is my order?

Hi, I placed an order for a new phone on Sunday, and received my confirmation email. I haven't heard anything else since, and my order number says it cannot track my order.I understand Sunday is not typically a working day, but as it claims the phone...

New order

I ordered a new phone with ee but havent recieved a confirmation email. How long until my order confirmation is mailed to me? 

good as new

Why "good as new" is written on some phones?Although on some phones is have not written.  

su0lef by Investigator
  • 977 Views
  • 2 replies
  • 2 Helpful

Poor upgrade deals, every two years.

I’m tired of going through this every two years. Ive been with Orange/EE for 20+ years now, I’ve introduced all 3 family members to EE and we pay over £ 2000 a year combined.Yet every time it comes to upgrade, we have to dig out the Vodaphone sim, ca...

ChrisO3 by Visitor
  • 1602 Views
  • 6 replies
  • 2 Helpful

Change of collection to delivery

I ordered my iPad on Friday 30th October 2020 at the same time as I upgraded my phone. I have now got a message saying it is now being delivered rather than me collecting from the store! How long does this take? Do I get an order number? 

Green5 by Visitor
  • 411 Views
  • 1 replies
  • 0 Helpful

Latest Update on EE and BT Stores November 2020

Following the Government’s latest advice we’ll be closing all our EE and BT stores in England for the next four weeks.  We’ll continue to be there for our customers online and through our contact centres across the UK. Our response times may be longe...

Sorcha by Former EE Community Manager
  • 828 Views
  • 0 replies
  • 2 Helpful

Apple Watch SE 40mm, when am I likely to recieve it

So I placed a back order for a Apple Watch SE 40 mm white on 23 October apparently it’s a 14 day wait but literally with 2 days left of the 14 day wait I don’t think it’s looking likely. Where is the stock coming from? I’ve checked with Apple and the...