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22-08-2019 05:38 AM
Been a customer for two years now, bills paid ect. Gone for early upgrade to pixel 3a as data offer was good plus a free gift. Made order and received email confirmation, but heard nothing for three days and my order number begins with the prefix xko not the common xkn I see mentioned on here. Any ideas? I will contact Cs by all means but working nights in healthcare so for office hours calls I'm either asleep or on call.
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22-08-2019 11:10 AM - edited 22-08-2019 11:10 AM
Good Morning @Skaven1313.
Thanks for coming to the community.
If this prefix is finding your order I would not worry.
Alternatively, you can speak with our mobile care team or online chat team who can confirm the information your viewing is correct.
You can find the link to our online chat service at the bottom of this page.
Katie 🙂
22-08-2019 06:06 AM
Hi @Skaven1313
Try checking order tracking. If not then as you mention speak to CS on 150.
Thanks
22-08-2019 06:22 AM
22-08-2019 11:10 AM - edited 22-08-2019 11:10 AM
Good Morning @Skaven1313.
Thanks for coming to the community.
If this prefix is finding your order I would not worry.
Alternatively, you can speak with our mobile care team or online chat team who can confirm the information your viewing is correct.
You can find the link to our online chat service at the bottom of this page.
Katie 🙂
22-08-2019 12:54 PM
22-08-2019 03:04 PM