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XKO order does not work

rhinostrength
Explorer

‎24-06-2021 11:13 AM

Hello,

 

I ordered the following 1 week ago today,  the 17th June

 

LG 43 inch Smart 4K Ultra HD HDR LED TV | Black,

 

I have tried to check the order tracking, but this says it's invalid tracking ID,

 

XKO 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-06-2021 11:24 AM

@rhinostrength  The XKO number is an order number not a tracking number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
mikeliuk
Ace Contributor
Ace Contributor

‎24-06-2021 11:31 AM

Hi @rhinostrength ,

 

Does the information at the below help at all?

 

https://ee.co.uk/help/help-new/orders-and-delivery

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0 Helpful
James_B
EE Community Manager
EE Community Manager

‎24-06-2021 12:05 PM

Hi @rhinostrength,

 

Welcome to the EE Community. 🙂

 

It looks like the TV you ordered is now out of stock. Please get in touch with Customer Care to check the status of your order.

 

James

0 Helpful