X box series s

[Sianashleigh97]

Ordered the Xbox series s 11 days ago. Had an order confirmation email with a kxo number saying my order is on its way.

I have had nothing further since ordering, informing me of delivery!

how long is delivery expected 

[Leanne_T]

Morning @Sianashleigh97

Thanks for coming to the community. 

Have you tried downloading the DPD app to see if they have any deliveries scheduled for you? 

Speak soon 🙂

Leanne. 

[Sianashleigh97]

Hi,

yes downloaded the app and there is no scheduled deliveries on there. 
when I track my xko number, it’s says sorry we couldn’t find your order details right now

[Leanne_T]

Thanks @Sianashleigh97

What date did you place the order? 

Has the upfront payment been taken from your bank? 

Speak soon 🙂

Leanne. 

[Sianashleigh97]

I placed my order on the 5th December 2021

they took the upfront payment straight away 

[Leanne_T]

Thanks @Sianashleigh97

If you give us a call on 150, the team will check the order for you 🙂

Let me know how you get on. 

Leanne.