Wrong phone

Tracey-Ann · ‎06-09-2021

I upgraded my phone and plan 3 weeks ago. But on the app and website although my plan has updated its still showing my old phone and offering me an upgrade!

XRaySpeX · ‎06-09-2021

The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tracey-Ann · ‎06-09-2021

I have been connecting from my new device for 3 weeks and it hasn't updated. Also, why is it still saying I am eligible for an upgrade when I upgraded 3 weeks ago too?Sent from my Galaxy

XRaySpeX · ‎06-09-2021

Separate issues!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tracey-Ann · ‎06-09-2021

Ok, care to assist?Sent from my Galaxy

Leanne_T · ‎06-09-2021

Hi @tracey_Ann

Thanks for coming to the community.

Do you have an upgrade anytime plan?

If so, this would show as you can Upgrade Anytime from day 15 of a new plan. If you are within contract there would be an upgrade fee.

Leanne.

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Wrong phone