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Unlocking an old phone

Johnb86
Explorer

Gave my old phone to my niece, she isn't on ee so needs unlocking, place she took it said they need a code or something from me? 

Anyone got any ideas?! 

1 SOLUTION

Accepted Solutions
Northerner
Grand Master
Grand Master

Hi @Johnb86 

 

A quick search and you will find the answer. Please read EE guide which explains the process:


HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

4 REPLIES 4
Northerner
Grand Master
Grand Master

Hi @Johnb86 

 

A quick search and you will find the answer. Please read EE guide which explains the process:


HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
XRaySpeX
Grand Master
Grand Master

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Contract, phone from ee, upgraded to a new phone when contract ended.
Leanne_T
EE Community Support Team

Thanks for coming back @Johnb86

 

You can find details on how to unlock your device in our How to unlock your EE pay monthly phone or device, post. 

 

Thanks 🙂

 

Leanne.