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Wifi issues

hungategirl
Visitor

‎23-03-2021 06:00 PM

Have no Internet connection in the bedroom.  Live in an apartment. Have to use my data. Any suggestions?

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎23-03-2021 06:09 PM

Hi @hungategirl and welcome to the community

 

The EE mobile network has no involvement with the WiFi connection between your phone and the router.

 

Can you explain the problem you're having - is your phone not finding the router's WiFi network? Or having problems connecting to it?

 

Are you able to connect to the same router from other devices?

XRaySpeX
EE Community Star
EE Community Star

‎23-03-2021 06:29 PM

Are you talking about a BB connection?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JOMO7
Valued Contributor
Valued Contributor

‎24-03-2021 08:23 PM

Hi @hungategirl,

 

From your apartment bedroom, can your device detect any of the routers you have a wi-fi key for?

 

Can you estimate how far in the bedroom you are from a router you have permission to connect to?

 

 

0 Helpful