WiFi box is red

[Alpona]

My broadband no working from this evening. Continue red light showing try so many times reset and power off but it doesn’t work can some one quick look into this abs try to fix this problem ASAP thanks 

My home number xxxxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]
 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[pip11]

Which exchange?