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Why wont it accept my PAC code?

KayleighGee
Explorer

‎27-06-2020 09:32 PM

I have tried about 8 times both typing in and copying and pasting my PAC number (virgin media) and It keeps declining it and I want to move my number to my new SIM asap. Please can I have some help.

 

First day with EE and already disappointed as I had to enter all this info when I originally bought the phone so dissapointed I am duplicating this. 

0 Helpful
4 REPLIES 4
Panzza
Visitor

‎28-06-2020 02:22 PM

I have the same issue.  Did you find a solution?

KayleighGee
Explorer
In response to Panzza

‎28-06-2020 02:49 PM

Hey, I called them up and have booked it in for Teusday - they were pretty quick to resolve it once I got a hold of them! Sent from my Samsung Galaxy smartphone.
0 Helpful
jvk
Visitor
In response to Panzza

‎17-07-2020 11:04 PM

I have the same problem.

0 Helpful
Jon_K
Former EE Employee
In response to jvk

‎18-07-2020 08:48 AM

Hi @jvk.

 

Welcome to the community.

 

If your PAC is not being accepted online, I'd recommend contacting our Customer Care team so they can check this over for you.

 

Jon

0 Helpful