Why have i not received my pre-ordered (online) Samsung S10 Plus yet?

[terrellhunter12]

I pre-ordered my samsung s10 plus online and was told it was expected to arrive on Friday the 8th I recieved an email saying it was on track Friday at 10am but have heard nothing since.

[Northerner]

Hi @terrellhunter12

Best giving CS a call on 150 if the tracker isn't helping. 

Thanks, 

[BrendonH]

Did you order the Ceramic white 516gb by any chance?

If so they have had some delays.

[terrellhunter12]

Hi Brendon,

No I ordered the Prism Black 128GB. 

[Bradleygoodwin1]

How long is the delay on the 512gb? Still not got mine

[James_B]

Hi @terrellhunter12,

Welcome to the EE Community.

Can you please download the DPD app and let me know if it shows any tracking information for your delivery?

Thanks

James

[Bradleygoodwin1]

I have done nothing is showing

[Katie_B]

Hi @Bradleygoodwin1. 

Thanks for coming back to us. 

What colour did you order?

When was the order placed?

Speak soon, 

Katie 🙂

[Bradleygoodwin1]

Its was the black model

I ordered it on the 5th of march

[Katie_B]

Thanks @Bradleygoodwin1. 

We're really sorry but a manufacturer delay means your Samsung S10 Plus wont be with you on time as we expected. We're working with Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more. 

Katie