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Why have i got Conflicting Order Information!

Pandaman18
Explorer

‎08-11-2018 02:24 PM

I have got a preorder for a Google Pixel 3 Xl 128gb in black.

 

On the order tracker it says it will be ready to be dispatched in 24hrs and on the other side i received an email from EE to say there has been a futher delay!? 

 

Whose telling the truth what am i to believe when the Twitter team can't even respond to a tweet that i sent in asking the same thing?!?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-11-2018 02:31 PM

@Pandaman18  Your tracker just needs to be updated.  This device has been delayed by the manufacturer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Pandaman18
Explorer
In response to Chris_B

‎08-11-2018 02:37 PM

Considering that the tracker was updated well before the text was sent.?! so which is it?!

 

Is it due in the next 24hrs or is it delayed seriously it isn't rocket science to provide the correct information now is it!?

0 Helpful
Christopher_G
EE Community Support Team
In response to Pandaman18

‎08-11-2018 05:06 PM

Hi @Pandaman18

 

Sorry to hear that you're having some confusion with your order.

 

We’re updating our delivery tracker currently, so please keep an eye on this and your updated order status will be showing there soon.

 

You'll get a text from DPD the day before and the morning of delivery.

 

Thanks for your patience.

 

Chris

0 Helpful