I have had the same number for 10+ years , I can't get in to my account because it doesn't recognise my number , I want to change my plan or maybe upgrade . I can't pay my bill online so I have been late with payments (it's not direct debit)
As awful as it sounds i don't really want to speak to anyone as last time I did I couldn't understand a word he was saying
So you're with Orange? NUMBER not only tells you your no. but also your network.
You can't have Orange nos. on MyEE. Hence why it's saying it's unrecognised. Orange online access was removed last Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
@DebbieB22 Your going to have to call customer services about this. If you’ve been late with payments then the maybe your account has been suspended so you will have to call to rectify this.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Is it the login to your a/c that doesn't recognise your no? The login to MyEE uses email addys not nos.
Are you with Orange or T-Mobile?
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I put my email and password in and it says Hello .... (My name) and asks for my number which isn't recognised . I have always been able to get in no problem . I can't get a balance when I ring 150 and sometimes can't pay my bill until it's overdue !
Are you with Orange or T-Mobile? Text NUMBER to 150 if you don't know.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
So you're with Orange? NUMBER not only tells you your no. but also your network.
You can't have Orange nos. on MyEE. Hence why it's saying it's unrecognised. Orange online access was removed last Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
