Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Why does the mobile App and Texting BA give different PAYG DATA remaining?

str8chat
Contributor
Contributor

‎11-05-2021 10:12 AM

If I go into my account from my PC it says I have 8.5 GB of data remaining, but when I text BA to get my balance it says I have 15 GB remaining. The renewal text from the last Pack top up confirms that the lower figure is correct.

 

How can I get the true data balance using text messages?

 

0 Helpful
14 REPLIES 14
Leanne_T
EE Community Support Team
In response to 354-

‎05-06-2021 12:40 PM

Hi @354-

 

We have no access to individual account notes for an update, this was raised with our Tech Gurus who would be able to get this looked into. 

 

Have you reported this to our Tech Gurus? 

 

Thanks 🙂

 

Leanne.

0 Helpful
str8chat
Contributor
Contributor
In response to 354-

‎06-06-2021 11:39 AM

To @James_B 

 

No updates so far about any possible fix. As I have indicated in a previous post on this thread, I normally use the phone App, which works correctly. It also works from a PC, and surprisingly even the text acknowledgement I get when a new PAYG pack starts each 30 days, that text shows the correct information.

 

I used to have a Motorola RAZR V3 phone that had limited Internet access but no ability to install Apps. If I still had that phone, it would be a problem if I had no access to a PC and wanted to check my remaining data.

0 Helpful
Leanne_T
EE Community Support Team
In response to str8chat

‎06-06-2021 01:10 PM

Hi there @str8chat

 

Thanks for coming back to us. 

 

If you have had no updates, please get back in touch with our Tech Gurus on 150. They will get this looked into further for you. 

 

Thanks. 

 

Leanne.

0 Helpful
str8chat
Contributor
Contributor
In response to Leanne_T

‎07-06-2021 08:20 PM

Hi @Leanne_T 

 

I reported this problem some time ago to the gurus on 150, but nothing happened. I don't normally send a text with BA to 150 as I tend to use the mobile App, which gives accurate results.

 

After my last pack was applied and I got the text message confirming the status, which was also correct. I decided to try BA again and it still showed the error.

 

I am not really bothered whether EE fix this error as it has minimal significance to me. I reported the problem, and I posted to the community in case others hit the issue.

 

Far too many sites simply cannot be bothered to fix problems that are reported to them.

0 Helpful
Leanne_T
EE Community Support Team
In response to str8chat

‎08-06-2021 07:58 AM - edited ‎08-06-2021 07:58 AM

Hi @str8chat 

 

This would need investigating and a support ticket would need to be opened for you. If this is not resolved please call us on 150. The team will certainly get this looked into further for you. 

 

Thanks. 

 

Leanne. 

0 Helpful