For up-to-date information and comments, search the EE Community or start a new topic. |
17-08-2019 09:31 AM
Recently had that email from EE saying ORDER DISPATCHED, EXPECT TEXT FROM DPD WITH DELIVERY DAY AND TIME. But total radio silence since. Ive used order number and postcode to track phone on DPD, it says no order exists.... ive looked on one of the trillion sections I had to wade through on EE, and it says ORDER DISPATCHED, with the delivery icon over a house image, opposed to 1cm back on the route where it was earlier, so it's travelled at least. But I can't track it. The site then says I can only track contracted or pay monthly, not pay as you go???? DUH!!!! I DID GET ANOTHER CONTRACT PHONE, simply because you refused to allow me to upgrade, fix or swap my current handset which doesn't work.... I pay EE almost 200 a month btw for 3 phone's, apple tv, broadband and landline, so it's not like I'm not a good customer. But I've been forced to do a FOURTH contract phone, and then end the broken phone's contract later on.... hmm????? Anyway,I digress.... I can't do EITHER UNLESS MY PHONE ARRIVES. Please HELP
17-08-2019 11:19 AM
Good Morning @ZoDeMac.
Welcome to the EE Community.
Is your parcel supposed to be out for delivery today?
I have sent you a private message for further information.
Katie 🙂
17-08-2019 02:41 PM
According to the EE email , the parcel is due today. But DPD dont have the parcel in their system
17-08-2019 02:54 PM
Hi @ZoDeMac,
Did you pay for a Saturday delivery service?
When did you place your order?
Thanks
James
17-08-2019 10:10 PM