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Why am I getting a "You have run out of data" message when I have unlimited data

The_KIng_Coco
Visitor

Why am I getting a "You have run out of data" message when I have unlimited data?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

It could be either: 

  1. EE "Unlimited" data plans aren't really unlimited but subject to a personal use FUP of 600GB pm & you've used it all up this month.
  2. The msg isn't just You have run out of data" but "You've run out of data you may gift". Only the 1st 100GB of your data in a month you may potentially gift to other nos. on your a/c if you choose to. Once you've used that 100GB at the beginning of the month by any means you may no longer gift data. You may safely ignore this warning & carry on using data for your own purposes including hotspotting.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

It could be either: 

  1. EE "Unlimited" data plans aren't really unlimited but subject to a personal use FUP of 600GB pm & you've used it all up this month.
  2. The msg isn't just You have run out of data" but "You've run out of data you may gift". Only the 1st 100GB of your data in a month you may potentially gift to other nos. on your a/c if you choose to. Once you've used that 100GB at the beginning of the month by any means you may no longer gift data. You may safely ignore this warning & carry on using data for your own purposes including hotspotting.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EssexBoyEE
Ace Contributor
Ace Contributor

It does that on UL Data Plans, normally when your using the Web Account Login, comes up in Red Text "you've run out of Data", normally happens when your using A N Other WiFi to Login or you have Old Cookies stored in your Browser.

 

Just ignore it, it's incorrect or use the EE Phone App or use the Web Link http://add-on.ee.co.uk/status it will tell you you still have UL Data.