Wheres my order?

[NikkiG86]

Hiya,

i placed an order for an Apple Ipad on 16th November. I have had my confirmation email and tried to track it on here but it wont work. On Thursday i used the live chat and they advised it would be sent out in the next couple of days, but ive still heard nothing.

please can you clarify the situation of my order please?

many thanks 

[Northerner]

Hi @NikkiG86 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

[Leanne_T]

Hi there @NikkiG86

Thanks for coming to the community.

Could you let me know which iPad you ordered, including size and colour?

Speak soon 🙂

Leanne.

[NikkiG86]

It was an ipad 10.2” 32gb in gold.

Sent from my iPhone

[Leanne_T]

Hi @NikkiG86 

Thanks for coming back to me.

If this was the iPad 10.2-inch 2020 32GB Gold, this is showing expected dispatch within 7 days.

Once your order has been dispatched, DPD will text or email you with details on your delivery.

Thanks.

Leanne.

[NikkiG86]

I placed the order on the 16th November, can you advise if it has been dispatched?

Many thanks

Sent from my iPhone

[Leanne_T]

Hi @NikkiG86

Sorry I have no access to your account, if you give our Mobile Care team a call on 150, they can check the order for you 🙂

Thanks.

Leanne.