Where's my order?
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15-05-2018 10:34 AM
Hi
Order number xkn257118196 delivery was attempted on Friday but I was unavailable, looks like the phone has now been sent back to you! Do I need to place another order?
Emma
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15-05-2018 12:29 PM
Hi @emzyb
Thanks for coming to see us 🙂
Have you downloaded the DPD app at all?
I can’t be at home for my DPD delivery. What do I need to do?
If you miss your delivery the DPD driver will leave a card so you can arrange another delivery. However you can also log in to the DPD app and rearrange the delivery in advance if the suggested time isn’t convenient for you.
We also have a Help page with answers to any additional questions you may have.
Please also see our Where’s my order? EE Pay monthly or SIM only orders support article for further information.
Thanks
Richard
🙂
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15-05-2018 12:44 PM
Hi Richard
Thanks for this, I haven't, but since the phone has now been sent back to EE will it help?
Emma
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15-05-2018 12:48 PM
It may just do @emzyb
Please let me know what the order states when you try and log in.
If not then please get in touch with our customer services team.
Keep me updated.
Richard
🙂
