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Where is my phone?

Sparkydoo83
Visitor

‎03-07-2020 02:50 PM

I ordered a Samsung Galaxy S10 on Saturday (27th June) as part of an upgrade. When I ordered it told me delivery would be 2 working days. I recieved an email that day confirming my order but have heard nothing since. After seeing several similar posts on here I attempted to ring 150 but was left on hold for 10 minutes and had to abandon. There is no mention of my order on My EE account and there is no way to check tracking. Is there any way I can find out what's going on? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎03-07-2020 05:46 PM

@Sparkydoo83   The only way you can find out why you don’t have it is by calling customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Katie_B
EE Community Support Team

‎04-07-2020 09:19 AM

Hello @Sparkydoo83, 

 

Have you been able to speak with our customer care team to get the status of your order?

 

Katie 🙂

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