Where is my order?

[LHarm]

I upgraded yesterday, my order was due today, my tracking number doesn’t work... help please! Thanks

[Profile closed]

Hi @LHarm 

Welcome to the EE Community,

If tracker isn't working for you if you call 150 from your EE device or freephone 0800 317 720 from any other phone a customer service advisor will be able to check the status of your order for you.

Thanks,

David.

[Katie_B]

Good Morning @LHarm. 

Thanks for coming to the community. 

Have you been able to follow the advice provided and speak with our customer care team?

What phone did you order?

Speak soon, 

Katie 🙂

[rpracy]

I have the same problem, it's been 4 days and no word on the order. I've tried my order number on the tracking site and it just says 'Sorry, we can't show your order details right now.' I tried the phone line and it says, sorry we're busy try tomorrow.

It's quite frustrating, it would be ok if EE had explained that orders are delayed due to covid, but on the website it states that orders are still good.

[Katie_B]

Hello @rparcy. 

Welcome to the EE Community. 

What phone did you order?

Please also provide memory size and colour. 

Speak soon, 

Katie 🙂

[rpracy]

Thanks for your prompt response Katie. I ordered a Pixel 4 in Black, 64GB.

[Katie_B]

Hello @rpracy. 

I have checked our stock for the Google Pixel 4 in Just Black 64GB and can see this is available and should be dispatched within one day. 

I have sent you a private message for more details regarding your order, 

Katie 🙂