Where is my order?

[jowinnall]

I ordered a new PAYG phone on 27 April 2020. The email stated it would dispatched within 1 working day but its now day 8 i've still not heard anything? Can you advise please?

Many thanks

[Leanne_T]

Hi @jowinnall

Welcome to the community.

Could you let me know what phone you have ordered?

Also, has the payment been taken for the phone?

Thanks 🙂

Leanne.

[jowinnall]

Yes its a Huawei Y7 2019 and yes full payment of £109.99 had been taken
(phone plus £20 top up). Do u want my order number?
Thanks
Jo

[Tas26]

Hi, I also placed an order 8 days ago and have still not receieved anything but the same email as you. Mine is for a monthly contract. Ive been trying to get into contact with someone but its impossible!

[Crossley900]

I’m in the same boat ordered it on the 21st only got the confirmation email and order number no tracking email and when I put the number in it says you can’t tell me anything about also I just got off the phone to EE and they said because there sales department isn’t working calls this is what I have to do & £60 has been taken out off my account for the phone and I still haven’t heard a thing 

[Leanne_T]

Hi @jowinnall 

Thanks for coming back to me.

If you give us a call our sales team can get your order looked into for you and give you an update on the delivery.

You will get a text message from DPD the day before the delivery of your phone.

Thanks 🙂

Leanne.

[Leanne_T]

Hi @Tas26 @Crossley900

Thanks for posting.

What phone have you ordered?

Thanks 🙂

Leanne.

[Crossley900]

I was told on the phone your sales team arnt working the phones due to covid and this is the only was I could contact people for help as there was nothing he could do?

[Tas26]

I ordered the Iphone XR, 256gb in the red colour. 

[Crossley900]

A white iPhone 11 on a monthly contract