Where is my order - The EE Community

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I ordered a new phone - xkoXXXXXXXXX on 20/4/20. In the email I received it says - Now in stock. Usually despatched within 1 day.

But I haven’t heard anything since, no indication that my phone is on its way or that there is some sort of delay!

Very frustrating ☹️

[Mod edit: please don't post personal information on the public forum, thanks!]

19 REPLIES 19

Ive got the same issue, i ordered a Switch lite as an add on, on Saturday, got confirmation email saying 1 day delivery but havent heard anything since, guessing they're backlogged and dont realise

Not to bad, I have been waiting for mine since March 10th

I ordered Galaxy S20 Ultra 512GB, and I heard heard anything the last 2 weeks either

Welcome to the community.

Are you able to track your order in our online order tracker, using your order number?

Jon

https://myaccount.ee.co.uk/orderdetails

Sorry I meant to say. When I try I get -

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Thanks @Gk78.

Have you had any communication from DPD?

If not, I'd recommend contacting our Customer Care team so they can give you an update on this.

Jon

No we haven’t heard anything. Neither via email nor text.

No

In that case, @Gk78, I'd recommend getting in touch so we can get you an update on this.

The team will be able to access your account and update you.

Jon