Where is my iPhone 12 pro?

[Profile closed]

Hi, 

I ordered the iphone 12 pro two weeks ago now and there’s no update for a dispatch, any idea when it’ll be arriving as I was told within two weeks, I’m worried it’s gone missing it has been forgotten 

Thanks 

[sk066]

I ordered mine two weeks ago as well and i havent got any order confirmation email as well and they did say that i will be getting it on the 16th but i still havent recieved any email about my delivery as well. I guess its better to just ring them and ask them whats taking too long. 

[Christopher_G]

Hi @Profile closed and @sk066

Which version did you order? Please include colour and memory size.

Also, what date did you order?

Thanks

Chris

[sk066]

Hi Chris,

i ordered Iphone 12 pro 128gb pacific blue on 2nd november. One of your colleague even said that i will get it by 16 november. 

[Christopher_G]

Thanks, @sk066

The estimated delivery guidance for when you ordered was to 'expect delivery within 21 days'. I'm sorry if you were told something different.

All orders will be processed on a first come first served basis with any back orders being fulfilled first.

Thank you for your patience so far. I hope you get your phone soon.

Chris

[AdrianB22]

I’ve order mine, iPhone 12 Pro 256GB Pacific blue on 17th Oct , and I’m still waiting for it. Do you have any idea how many times I’ve been told It will be dispatched soon ? 

[hannahmartinxz]

Hi,

I ordered mine 3 weeks ago!! It’s still not arrived and awaiting confirmation.

Have had no emails to update or anything. Have had to call multiple times. Not impressed. 

[Christopher_G]

Thanks @AdrianB22

Have you spoken to our Mobile Care team since ordering? Have they confirmed that the order went through OK?

Chris

[Christopher_G]

Hi @hannahmartinxz

Which model did you go for?

Which date did you order?

Chris

[hannahmartinxz]

Hi Chris,

12 Pro, Gold, 128GB. Ordered 31st October. 

I have spoken to the team and they firstly said it would be with me on the 2nd. I called again and they said within 21 days of booking. I’ve now read the comments and there are people that have ordered even earlier and have not received it.