I have just changed iPhones and discovered (to my cost) that the eSIM download functionality has disappeared from both the myEE web access and app. I am now stuck outside UK with no prospect of getting a new iPhone working on my UK mobile number..... The previous system worked really well when I originally installed the eSIM, and went dual SIM - all done successfully from outside UK. But now....?
I am sure that is the case....but EE really do need to be more transparent - not only with customers but also their own support staff who as of the past few days seemed blissfully unaware. Thanks for the reply @Chris_B
@Lustral thanks. I had one session with them a couple of days back, but they were still denying that facility had gone - so it got me nowhere. I shall try again.
I've just joined EE, went to swap my physical sim to an esim - get charged £1.50 and told it can take 5-7 working days for the esim to arrive by post! Immediate regret joining now. I thought vodafone were bad, but at least they don't charge you for new esims and make them available within a couple of minutes via email or to download.
Thanks, just did a live chat - said my request was on the system and probably will take about 5 working days to be posted out to me. They said they never issue esims electronically because it has to go to a persons home address for security reasons - this of course is nonsense. They said they would refund the £1.50 so that is something.
The concept of sending an esim in the post is quite funny if it wasn't so ridiculous.
Yeah it is a bit silly having to wait for an eSIM to be posted out. Surely by logging into MyEE online is enough, or at least when doing the webchat they can verify you by asking questions about your account.
As I have been operating outside UK for many months now, I can categorically state that the former eSIM download system via the MyEE app worked a treat - so why has it been arbitrarily removed with no explanation? Come on EE - is anyone monitoring this community?
