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When will my number be ported over to ee? NEW paym customer

Ninjakix91
Investigator
Investigator

‎03-06-2020 04:36 PM

Hi just joined EE, moving from BT. Got an iphone 11 and wanted to move my number over to EE, i have my pac code and entered it when i was checking out, the lady on the phone discussing my order after also added my pac code. 

got my phone today and inserted my new EE sim but it is showing this new number rather than my existing number i want? I can’t find any information about a timeline this will take to complete? I also don’t want to be billed again for BT on the 11th June. 

any help appreciated thanks

0 Helpful
1 REPLY 1
David
Brilliant Contributor
Brilliant Contributor

‎03-06-2020 04:38 PM

Hi @Ninjakix91 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 a customer service advisor will be able to check the status of your port in request.

 

Thanks 

 

David.