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When logged in phone pages in upgrade section dont load correctly

das1234151
Investigator
Investigator

‎05-09-2021 04:53 PM

Whenever I go to click on a phone from the upgrade page it reads 'sorry! there was a problem while trying to display the page' It works when not logged in though. have tried clearing cookies multiple times and used different devices/browsers

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎05-09-2021 07:12 PM

Hi @das1234151 

 

Does this happen in both the EE app and via your browser? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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0 Helpful
das1234151
Investigator
Investigator
In response to Northerner

‎06-09-2021 10:33 PM

No, the app just redirects to the website again and displays the error message.

0 Helpful
Christopher_B
EE Employee
In response to das1234151

‎07-09-2021 08:30 AM

Hi @das1234151

 

I hope you're well and having a nice day, are you up to much? 

 

If you log into your account using a computer is it different? 

 

Thanks 

 

Chris

0 Helpful
das1234151
Investigator
Investigator
In response to Christopher_B

‎07-09-2021 04:14 PM

i used a computer before and it didnt work, but I just tried now and everything is fine, not sure what changed. Thanks for the suggestions though

0 Helpful
Katie_B
EE Community Support Team
In response to das1234151

‎07-09-2021 06:19 PM

Thanks for letting us know @das1234151. 

 

Katie 🙂

0 Helpful