When logged in phone pages in upgrade section dont load correctly
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05-09-2021 04:53 PM
Whenever I go to click on a phone from the upgrade page it reads 'sorry! there was a problem while trying to display the page' It works when not logged in though. have tried clearing cookies multiple times and used different devices/browsers
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05-09-2021 07:12 PM
Hi @das1234151
Does this happen in both the EE app and via your browser?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-09-2021 10:33 PM
No, the app just redirects to the website again and displays the error message.
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07-09-2021 08:30 AM
Hi @das1234151
I hope you're well and having a nice day, are you up to much?
If you log into your account using a computer is it different?
Thanks
Chris
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07-09-2021 04:14 PM
i used a computer before and it didnt work, but I just tried now and everything is fine, not sure what changed. Thanks for the suggestions though
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07-09-2021 06:19 PM
