Upgrade with blue light card discount code

[Ced13]

I’m looking to upgrade my phone and use a blue light code against it, but I can’t find where to enter the voucher/code details! 

I have got as far as the checkout and can’t see a section at all to enter the code. Any help or ideas? 

Thank you 

[Leanne_T]

Morning @Ced13

Thanks for coming to the community 🙂

When you select the phone and plan, you can add the discount code on the Benefits page of the EE Shop before you get to checkout.

This shows as 'Got a gift voucher'. 

Thanks 🙂

Leanne.

[Ced13]

Hi @Leanne_T thank you for your reply. 

I have just tried this but it’s now saying code not valid? 

[Leanne_T]

Hi @Ced13

No problem 🙂

Did you get the code from the EE Perk Portal and not a third party app? 

Thanks 🙂

Leanne.

[Ced13]

Hi @Leanne_T 

it was through the blue light card app that we have the code. We just used it directly from there.

[Leanne_T]

Hi @Ced13

I see, you would need to log into the EE Perk Portal and get a code from there for this to work. 

You can register here, if you have not done this already 🙂

Leanne.

[Ced13]

Hi @Leanne_T  we have done this and it’s still coming up as ‘sorry that vouchers not valid’ 

[Leanne_T]

Hi @Ced13

Thanks for coming back to me. 

Is the plan already discounted or have any other offer? 

Leanne.

[Ced13]

@Leanne_T @It doesn’t say it has any discount on it. 

I have  tried the code against 2 different phones & plans to check if it was the plan I had originally selected but it didn’t work for either. 

[Leanne_T · Accepted solution]

Thanks @Ced13

In this case, please give us a call on either 150 or 0800 079 8586 and the team will help you with the order and check your code for you 🙂

Leanne.