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14-11-2020 01:25 PM
Hi all,
I wonder if I can get your opinion on my situation please? I have been an EE customer for 12 years on pay monthly and on Thursday went through the early upgrade process as directed on line after talking to a customer representative during a phone call.
I received the below confirmation email (details blanked out):
So by last night I had not text confirming delivery so I called 150. I eventually got through to digital sales who said they would not process the order due to 2 discounts being applied, but as you can see the website processed the order successfully so to my mind EE have accepted my offer contractually. I asked when they were going t inform me the order was not being processed to which I got a totally unsatisfactory answer. I am awaiting a call from a manager but this morning went on a live chat with EE customer services who promised to honour it (luckily I have the chat log) and told me to ring 150 to complete it, there are notes added to the account. So I did and guess what digital sales will not honour it and worse there is now no stock available. So I am now told I can have a discount but only on another phone, which means more money due to the only option being available with similar specs is an S20. To say I am annoyed doesn't really come close. What do other think have you experienced similar if so what happened?
Regards and thanks
Solved! See the answer below or view the solution in context.
22-11-2020 01:50 PM
@ChicChoco Your advice paid off, all sorted eventually as originally accepted by EE, so I am a happy customer again. But it was the worst customer service experience in 12 years, I had to chase the issue by ringing back after waiting for the promised call for 4 days.
Thanks again for taking the trouble to respond.