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What's going on with customer services?

Treguard
Investigator
Investigator

‎26-11-2021 01:27 PM

For the most part, I always remember getting through pretty much straight away on 150. Over the last few weeks, I've noticed the wait times getting worse - what on earth is going on?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-11-2021 01:45 PM

@Treguard  Like you other customers are also calling customer services and because of the current situation in the world customer services are taking lots of calls. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Treguard
Investigator
Investigator
In response to Chris_B

‎26-11-2021 02:19 PM - edited ‎26-11-2021 02:21 PM

Cheers for the reply. If anything, I'd argue that they could recruit more staff if people are still working from home? The current situation seems to be continuously used as a cop-out. I still have to do my job, so I expect the same from others.

 

Apologies if this seems unsympathetic, but EE aren't exactly compensating me for staying on the phone, and my time is precious. They could at least do a call-back feature.

 

Edit:- Ok, that does seem a bit grumpy. Sorry 🙂

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James_B
EE Community Manager
EE Community Manager
In response to Treguard

‎26-11-2021 03:29 PM

Hi @Treguard,

 

I'm sorry to hear you have experienced a delay when contacting Customer Care on 150.

 

Have you tried our online chat service at ee.co.uk/contact-ee?

 

James

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