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As48
Explorer

‎02-12-2021 08:21 PM

B64507AE-9A02-4743-A131-1B30882B30E6.jpeg

 

I buy an add-on that gives 5GB for £6 and get 750MB instead? Can I get a refund or something please???

0 Helpful
4 REPLIES 4
As48
Explorer

‎02-12-2021 08:47 PM

FDB82F40-5BA9-48FA-9232-5B9B563D4AA1.jpeg

Proof that it gave me 750 instead

0 Helpful
Katie_B
EE Community Support Team
In response to As48

‎03-12-2021 08:18 AM

Hello @As48. 

 

Thanks for coming to the EE Community. 

 

Could I confirm if you are pay as you go or pay monthly?

 

Did you look to purchase a 5GB add on but was provided 750mb instead?

 

Speak soon, 

 

Katie.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Katie_B

‎03-12-2021 11:04 AM

@Katie_B : "Get more with a Pack" -> PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Katie_B
EE Community Support Team
In response to As48

‎03-12-2021 11:07 AM

Thanks for that @XRaySpeX, I missed that. 

 

Katie.

0 Helpful