Welcome Pack 10GB - £10 sim but only received 5GB

[js632]

@ links to members     Hi morning,i've activated my new EE sim card yesterday (20.11.2021)but only received 5GB on the card,when the welcome pack says £10 for 10G

Can anyone explain that?

Or any help indeed?

Thanks await your reply

[James_B]

Hi @js632,

As long as the SIM was activated within seven days of purchase, your extra data should have been added automatically.

Please follow @XRaySpeX's advice and get in touch with Customer Care so a member of the team can take a quick look at your account.

Thanks

James

[vandertien]

I have a similar problem.

I ordered a free sim from here: https://shop.ee.co.uk/price-plans/free-sim

and I chose the £15 pack, it should come with 30gb right?

The sim arrived yesterday and I put the sim in my phone and paid for the pack online this morning. I have only received 8gb out of 30gb, when I click into "manage your pack", I can't even find a pack with 8gb, it looks like I am paying more for less, how did it happen?

[James_B]

Hi @vandertien,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can make sure the correct plan has been activated on your account.

James

[XRaySpeX]

CS = Customer Support. Click on "Contact Us" @ top of this page during opening hours.

A mistake has presumably been made in the configuration of your SIM which only EE can correct.