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Welcome Pack 10GB - £10 sim but only received 5GB

js632
Investigator
Investigator

‎21-11-2021 10:52 AM

@ links to members     Hi morning,i've activated my new EE sim card yesterday (20.11.2021)but only received 5GB on the card,when the welcome pack says £10 for 10G

Can anyone explain that?

Or any help indeed?

Thanks await your reply

0 Helpful
13 REPLIES 13
js632
Investigator
Investigator

‎21-11-2021 10:55 AM

@James_B Hi morning,i've activated my new EE sim card yesterday (20.11.2021)but only received 5GB on the card,when the welcome pack says £10 for 10GB

Can anyone explain that?

Or any help indeed?

Thanks await your reply

0 Helpful
js632
Investigator
Investigator
In response to js632

‎21-11-2021 11:01 AM

@James_B@ members

Here's a photo of the welcome pack

20211121_104447.jpg

But when i top-up only gave me £10 for 5GB thanks await reply

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to js632

‎21-11-2021 11:09 AM

@js632 : Look for the other 5GB in the Add-ons.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
js632
Investigator
Investigator
In response to XRaySpeX

‎21-11-2021 11:25 AM

@ XRaySpeX

Hi there, can't find the other 5GB included in the welcome pack

Screenshot_20211121-111930_Samsung Internet.jpg

Screenshot_20211121-111917_Samsung Internet.jpg

Thanks await reply

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to js632

‎21-11-2021 11:30 AM

Well, if it is not listed in your online MyEE Add-Ons you'll just have to get on to CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
js632
Investigator
Investigator
In response to XRaySpeX

‎21-11-2021 11:42 AM

@XRaySpeX thanks 4 the reply, but CS??

0 Helpful
js632
Investigator
Investigator
In response to js632

‎21-11-2021 11:43 AM

@XRaySpeX and why do i have to go around in circles?

Isnt that supposed to be automatic on the new EE sim?

Says on the welcome pack £10 for 10GB..!

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to js632

‎21-11-2021 12:21 PM

Hi @js632,

 

Welcome to the EE Community. 🙂

 

Did you activate your SIM within seven days of purchase?

 

James

0 Helpful
js632
Investigator
Investigator
In response to James_B

‎21-11-2021 12:29 PM

@James_B yes i did yesterday ..but activated you mean by £10 top-up and get a pack?yes

But only got £5GB instead of 10GB

Thanks.

0 Helpful