Website problems

JohnGarGriff
Investigator
Investigator

‎27-10-2021 08:07 AM

For the past couple of days, each time I log on to my account, I get the following error message, Sorry, we were unable to complete your request right now. Please try again later.  Given that I haven't tried to do anything other than log on at this point makes it rather meaningless.  I can still top up, but can't buy data.  Any ideas?

7 REPLIES 7
Leanne_T
EE Community Support Team

‎27-10-2021 09:23 AM - edited ‎27-10-2021 09:24 AM

Hi @JohnGarGriff 

 

Thanks for coming to the community.

 

Does this message show in the My EE app and your My EE account online? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
JohnGarGriff
Investigator
Investigator
In response to Leanne_T

‎27-10-2021 12:33 PM

This would be accessing my account online - I don't have the app.  Still a problem at 12:33 UK local time

Leanne_T
EE Community Support Team
In response to JohnGarGriff

‎27-10-2021 12:35 PM

Thanks @JohnGarGriff

 

When was the last time you topped up your account? 

 

Can you use the EE Fast Payment Online?

 

Leanne.

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JohnGarGriff
Investigator
Investigator
In response to Leanne_T

‎27-10-2021 03:22 PM

Earlier on this week.  The link you suggested just goes round in a loop asking if this is the number etc etc

 

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Leanne_T
EE Community Support Team
In response to JohnGarGriff

‎27-10-2021 03:25 PM

Thanks @JohnGarGriff

 

I've sent you a private message for some extra details. 

 

Thanks. 

 

Leanne.

0 Helpful
JohnGarGriff
Investigator
Investigator
In response to Leanne_T

‎29-10-2021 07:59 AM

Looks to have been resolved

0 Helpful
Leanne_T
EE Community Support Team
In response to JohnGarGriff

‎29-10-2021 08:02 AM

Thanks for letting me know @JohnGarGriff 🙂

 

Leanne.

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