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Waiting on phone order

Bry54
Explorer

‎01-06-2018 12:11 PM

Hi,

I have been waiting for nearly a week for my new phone. 

It states on my tracking order Awaitng Confirmation.

it has been this way for a week now and no one can seem to tell me what is causing the delay.

Can someone please tell me what is happening?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎01-06-2018 01:01 PM

Hi @Bry54

 

For this issue you will need to call 150 and speak to CS, as there is no account access on these forums.

 

Thanks, 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎01-06-2018 02:52 PM

Hi @Bry54,

 

Welcome to the EE Community.

 

I'm sorry to hear your new phone hasn't arrived yet.

 

Did you follow @Chris_B's advice and get in touch with customer services?

 

Thanks

 

James

0 Helpful